Returns
Make sure you follow our three simple steps for return:
Step 1: Please read our return policy.
Step 2: Fill out a Return Authorization Form.
Step 3: Email the form to us at Return@iSaleProducts.com or Fax the form to us at 1-800-316-6302.
Once the form is received, we will email you a RMA # within one business days with instruction to ship your Merchandise back to us.
-
A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please fill out a Return Authorization Form to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
-
RMA numbers are valid for 30 days. You must ensure that merchandise is returned within 30 days to receive proper credit.
-
Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee.
-
Return will be processed as "Credit Only" based on original payment terms. iSaleProducts.com does not offer cash refunds on returned merchandise.
-
Sale of closeout and special ordered items are final. Only defective closeout/ special ordered product may be returned for credit as per normal iSaleProducts.com policy.
-
Items showing signs of misuse or consumer abuse will not be accepted for return. Custom installation products that have been painted are not eligible for return. Items designed for consumer use but used commercially are not eligible for return.
-
Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive full credit and fall subject to manufacturer's warranty. Where applicable, a fee up to 50% of the product price may be applied for missing parts, documentation, and manufacturer's box/packaging.
-
All returns must be shipped at the customer's expense and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
-
Credit will be issued within 5 business days upon receipt of merchandise.